Schneider Electric Sparks a Global Business Transformation

Schneider Electric is leading the digital transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. After a large number of acquisitions in the last few years, they have merged more than 27 brands. This growth has led them to have millions of assets they need to service. They need to support and maintain a complex legacy customer base, servicing hundreds of distinct products a across of all the companies they have acquired and providing superior service across the board.

Download the case study to discover how Schneider Electric improved its overall Net Promoter Score by 3 points and boosted its VIP customer score by 7 points.