Retail Store Reimbursement Transformation at Aditya Birla Fashion and Retail Limited

Established in May 2015, Aditya Birla Fashion and Retail Limited (ABFRL) is a leading fashion conglomerate that operates nearly 4,000 stores. To keep up with its rapid growth, the company sought to optimize its retail store reimbursement system to improve scalability, automate manual processes and create operational efficiencies. While employee expense claims are a standard use case for SAP Concur solutions, using it for retail stores expenses was ‘out-of-box’ innovation that ABFRL adopted to enhance efficiency in invoice and payment processes.

The successful roll-out across its retail stores increased spend visibility, improved financial practices and audit compliance, and ultimately led to 94% claim approval within seven days of submission.