Deflect Calls, Retain Customers

Worksheet: Prepare Your Contact Center For M&A

For contact center leaders preparing for M&A, this Day One siege is a familiar fear. But it’s entirely avoidable. By anticipating how M&A will affect your contact center, you can prepare for high call volume during the transition—and deliver faster, more personalized service far into the future.

This guide helps you to Understand how M&A adds stress to your contact center.