How BaxterStorey and Zucchetti Delivered a First-Class Experience at Heathrow

For travel retail and hospitality operators, finding new ways to improve efficiency, streamline processes, and drive growth is always a priority.

At Heathrow, BaxterStorey runs the prestigious Concorde Lounge. By introducing a new TCPOS system from Zucchetti, they were able to transform both front and back-of-house operations, creating a more connected and effective way of working.

In this case study, you’ll see how the solution improved the customer experience, strengthened communication between teams, and delivered greater operational efficiency across the lounge.

Download the full case study to learn how BaxterStorey is now delivering a truly first-class experience at the Heathrow Concorde Lounge.