Solving the public services productivity puzzle
In this report, Global Government Forum surveyed civil servants worldwide to understand how governments are tackling the challenge of improving productivity while delivering the services that citizens need.
91% of public service respondents said they face a productivity challenge, with 56% characterizing it as significant or very significant.
Government organizations are under unprecedented pressure to do more with less in the face of a perfect storm of trends, such as increasing demand for services and budget limitations amid low growth. This is compounded by issues such as labor shortages and inflation spikes that embed higher costs. Another major driver for change is the rising expectations of citizens.
In this report you will learn more about:
- The productivity imperative.
- A multipronged approach for a multifaceted challenge.
- How data and AI can boost public service productivity.
- Key takeaways.