Support Services Benchmarking
Overview
Challenges
Support organizations face growing pressure to deliver better customer experiences, reduce costs, and meet rising expectations—but often lack the clarity, data, and peer benchmarks they need to confidently prioritize improvements.
Summary
This ebook delivers TSIA’s proven benchmarking approach for support services, offering peer comparisons, key KPIs, and practical insights to help you pinpoint gaps, validate winning strategies, and drive measurable improvements in efficiency, customer satisfaction, and revenue growth.
Key takeaways
- Pinpoint performance gaps
- Strengthen what’s working
- Take action with confidence
See how your support model and performance compare against peers and industry benchmarks.
Validate high-performing strategies and understand what’s driving success.
Leverage 48 KPIs and 33 best practices to improve support performance.